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How do I register for an online account to buy products on your Webshop?
Please go to our Wholesale Webshop in Client Area and click on REGISTER to create your unique username and password. Or click here.
How do I open a new trade account with Love Brands Limited?
Please register by filling in a new Trade Account form here. If you have further questions, call us on 020 7702 0203 / email [email protected]
Where can I see the latest T&Cs?
You can find our latest Terms and Conditions of Sale here.
What are the delivery costs for the online Wholesale Shops?
Delivery is free for orders over £250.00, under that it’s just £10 per order.
What is the minimum online order?
The Wholesale Webshop service is designed to offer our retail clients flexible in-season replenishment of the best sellers, therefore there is no minimum order.
Where can I see the products in person?
Our brands are showcased in our showrooms and our sales team will be happy to arrange an appointment to view products. Please contact our us on 020 7702 0203 or by email [email protected]
Following Brexit will I have to pay for any import duties?
No, we take care of all duties and import taxes, so the price you see is the price you pay.
How do I know my order is confirmed?
When you place an online order, the system will send you an order acknowledgement and the product will be reserved. Our customer service team will then approve the order and send you an order confirmation by email, or call you to discuss in case of queries.
How long does it take to deliver an order?
We aim to deliver products with 72 working hours from confirmation of the order.
How can I get brand images for my Webshop?
Simply visit the Resource Hub in our Client Area, request a password and you can browse downloadable content, logos and banners, or for queries send an email to [email protected]
How do I add point of sale material to my order?
Please speak to your sales representative or contact [email protected]
How can I track my Webshop order?
We ship all deliveries via DPD and you will receive a tracking number via text or email. Simply enter your tracking number here or call 020 7702 0203 / email [email protected]
Do you deliver outside of the UK?
Our standard free delivery area is within the UK (Great Britain and Northern Ireland), and the Republic of Ireland. Delivery to destinations outside of the free delivery area is possible but will be subject to additional delivery charges. Please contact our sales support team [email protected] to discuss.
Who do I contact you for returns queries?
Please email [email protected] or call us on 020 7702 0203 and we will be happy to help
How do I get a copy of my invoice?
Once your account is set up you will receive all invoices and statements by email. We also provide you with access to a customer payment portal where you can access all your paid and unpaid invoices at anytime.
What are your payment terms?
Our standard payment terms are 30 days net, subject to status.
Do you offer product staff training?
Yes, we are keen to work with you and your store staff to offer the optimum store experience and believe product knowledge is key. Please contact your sales representative to arrange, on 020 7702 0203 or email [email protected]
Ryan
Your request will be sent to Ryan who runs the relevant account.
Charlotte
Your request will be sent to Charlotte who runs the relevant account.